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FAQ
FREQUENTLY ASKED QUESTION



1.    How to place an order? 
Kindly refer to Order & Delivery
 

2.    How to make a payment?
For cash deposit payment, kindly upload your receipt as attachment upon submitting your order. 

For more information, kindly refer to Payment & Pricing
 

3.    How can I check my order status?
Please check in Order & Delivery. 
After your shipment is posted out, your Order status will switch from “Paid” to “Shipped” with a courier company tracking number. 

 
4.    How do I entitle for free shipping? 
To purchase up to RM88 for free shipping promotion in West Malaysia or RM120 for free shipping promotion in East Malaysia (Sabah / Sarawak). 

For International order, currently we do not have any free shipping promotion. 



5.    When will I receive my purchase?
We will process for your purchase within 2 working days upon completion of payment. Thereafter, within 1-2 working days, you will be able to receive your products!
 
However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. 
To track your parcel, please refer to 
Track your Parcel.

 
6.    What to do if my order item is out of stock? 
We will notify you when your order item is out of stock, you can either choose to wait for the stock or refund. 
 
To refund, kindly fill in the
Refund Application Form and email to support@nana.com.my
For more info, kindly refer to Return & Refund.
 

7.    What to do if the items I received having defects or different from my purchase? 
Kindly whatsapp us at +6018 2862 522  and arrange for a return & refund. 

For more info, kindly refer to
 Return & Refund.
 

If your questions are not solved, kindly drop us an email at support@nana.com.my or Facebook Messenger us. We are pleased to help you. 

 

  
 
 
 
 
 



 

SK 16-17, Level 2, Menara Komtar, Johor Bahru City Centre, 80000, Johor Bahru, Johor.

Tel: 07- 276 2862  | 018 - 2862 522

Customer Care - support@nana.com.my

Wholesale - sales@nana.com.my

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